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Shipping & returns

Goods will be sent via courier with tracking available or registered post using Australia Post, unless express shipping is chosen at checkout, in which case the parcel will be sent via Express Post.

Please note, once the orders have left our warehouse we have no control over the performance of our shipping partners and cannot make any guarantee as to when deliveries will arrive.

All orders are shipped from Sydney, Australia. We aim to dispatch orders which are in stock within 2 business days of receiving confirmation of payment.

Standard Shipping: Usually arrives in 1 - 6 business days after dispatch. The cost is $9.95, however, this will be provided at no charge for orders of $50 or more.

Express Shipping: Usually arrives in 1- 3 business days after dispatch. The cost is $14.95 per order.

Store Pick Up: There is no charge to pick up your order from our retail store. Please visit our locations page for our store location and opening hours.

For late or missing parcels, we reserve the right to lodge an investigation with our shipping provider before refunding you or re-sending the parcel to you. Investigations can take up to ten business days.

If a product or service you buy fails to meet a consumer guarantee, you have the right to ask for a repair, replacement or refund under the Australian Consumer Law.

In the case of incorrect choice or change of mind, we will provide an exchange or credit note, provided the following conditions are met:

  1. The item is still in its original condition and packaging, with all accessories included.
  2. The item has not been worn or used.
  3. Returned within 14 days of purchase (or 14 days from the delivery date for online orders).
  4. Accompanied by proof of purchase.

Please note, that in the case of incorrect choice or change of mind, EV Hair and Beauty will not cover the cost of return shipping, the original delivery fee or additional delivery fees. If you prefer, online purchases can be returned to our retail store with proof of purchase. Please see our website for store locations.

If you have any queries, please contact us at [email protected] with your order number.